Frequently Asked Questions

Everything you need to know about your JW PEI purchase.

What materials are used in JW PEI products?

We are committed to ethical fashion. All our bags are crafted from high-quality vegan leather made from recycled plastics, ensuring durability and style without the use of animal products.

How long does shipping take?

Standard shipping typically takes 7-15 business days for international orders. Express shipping options are available at checkout, which can reduce delivery time to 3-7 business days.

What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be in their original condition, unused, and with all original packaging and tags attached to be eligible for a refund.

Do I have to pay customs duties or taxes?

Import duties and taxes may be applied by your local customs authority depending on your destination country. These charges are the responsibility of the customer and are not included in the order total.

How do I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your package's progress.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay, as well as flexible payment options like Klarna and Afterpay in supported regions.